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Delivery and Shipping Policy

For Power Supply Repair or Refurbishment :

Goods will be shipped at the customer's expense and with the courier or delivery service nominated by the customer. Please supply your courier's name, your account number and any other relevant shipping instructions.

If the customer does not have a preferred courier service and nominates Mount Hay Technology to organise the return of goods they shall be sent using either Australia Post or TNT depending on the weight and the cubic measurement of the box.

Mount Hay Technology uses Australia Post for freight under 20kg and TNT Australia Pty Ltd for heavier and bulkier items.

Australia Post offers several options for shipping goods:
  • Registered Mail
  • Registered Mail with Insurance
  • Express Post
We prefer to ship goods by Registered Mail as it is easier to track items.

All goods shall be carefully packed to ensure reasonable handling through the delivery process. We are not responsible for damage or loss of goods resulting from abnormal or extreme delivery conditions.

Please check the goods on arrival and if the package is damaged in transit:
  • Refuse to take delivery of the goods
  • Direct the courier to "Return goods to sender"
  • Notify Mount Hay Technology immediately
All goods will be shipped with a delivery docket detailing the goods enclosed.

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This Page was last updated on Thursday 29-Jan-2009